Return & Refund Policy

Please inspect your package carefully in front of the delivery person — check that you've received the right item and that the packaging is intact.

This makes it much easier to resolve any issues quickly if something's wrong.

You can request a return or exchange if:

• The product arrived damaged
• You received the wrong item
• The product has a manufacturing defect

For a return to be accepted, the item must be unused, undamaged, returned with original tags and packaging, and reported within 24 hours of delivery.

• Items that are used, washed, or damaged after delivery
• Items missing their tags or original packaging
• Complaints raised after the 24-hour window has passed
• Change-of-mind returns requested outside the applicable timeframe

• Contact our helpline within 24 hours of receiving your order
• Share your order number and a description of the issue
• Send photos or a short video if possible
• Once reviewed, we'll guide you through the return or exchange steps

• If it's our mistake — wrong item, damaged product, or manufacturing defect — we cover the full return shipping cost.
• If it's a change-of-mind return, the shipping cost may be your responsibility.

Once a return is approved, refunds are typically processed within 7–10 business days.

• Refunds may go back to your original payment method: bKash, Nagad, or card
• Refunds may also be issued through another mutually agreed method
• For Cash on Delivery orders, refunds are sent via bKash or Nagad after confirming your number

Need a different size or color? As long as the item is unused, has original tags, and is reported within 24 hours, we're happy to process an exchange — subject to stock availability.

If your preferred size or color isn't in stock, we'll arrange a refund instead.