Privacy Policy
Welcome to Hevaly.com. We're an AI-integrated men's fashion and lifestyle e-commerce platform based in Bangladesh. This policy explains, in plain language, what we collect, why we collect it, and how we keep it safe.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you place an order or create an account with us, we collect your full name, mobile number, and delivery address.
We do not directly collect or store your card numbers, bank account details, or password-related sensitive information. Payment information goes directly to the relevant payment provider.
We also use tools like Google Analytics and Facebook Pixel to collect general, anonymized browsing statistics, such as visited pages and product interest.
Why We Collect This Information
- Process your orders and deliver your products
- Send order updates and communicate with you
- Provide customer support
- Suggest products through our AI-powered recommendation system
- Improve website performance and your overall experience
- Occasionally share offers or promotions, with opt-out available anytime
Payment Information
At Hevaly, you can pay through Cash on Delivery (COD), bKash, Nagad, card payments, and similar approved payment gateways.
When you use a gateway, your payment details are processed directly and securely by that provider. We do not see or store that information ourselves.
How We Protect Your Information
Keeping your data safe matters to us. We follow industry-standard security practices, including end-to-end encryption, and continuously work to strengthen our security infrastructure.
No online system is ever 100% risk-free, so please never share your account details with anyone.
Sharing Information with Third Parties
We do not sell your personal information to anyone. We only share your information in limited situations:
- With courier and logistics partners to complete delivery
- With payment gateway providers to process transactions
- With relevant authorities, if legally required
Cookies
Our website uses cookies to improve your browsing experience and help us understand usage patterns through Google Analytics and Facebook Pixel.
You can disable cookies in your browser settings, though some website features may not work as smoothly.
Your Rights
You can contact us anytime to find out what information we hold about you, and request that it be corrected or deleted if needed.
Changes to This Policy
As our business and services evolve, this policy may be updated from time to time. If we make significant changes, we will reflect them here.